Shipping policy
Shipping Policy
At Haloed, each order is prepared with care to ensure your products arrive safely and beautifully.
Order Processing
Orders are typically processed within 1–3 business days. Once your order has been placed, you will receive an order confirmation email. A second email containing tracking information will be sent once your package has shipped.
Please note that processing times may be extended during product launches, promotions, holidays, or periods of unusually high order volume.
Shipping & Delivery
We currently ship within the United States and to select international destinations.
Shipping rates and delivery times vary by location and will be calculated at checkout.
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. These charges are the responsibility of the customer.
United States
- Economy: 5–8 business days
- Standard: 3–5 business days
- Express: 1–2 business days
International
- Standard: 7–14 business days
- Express: 3–7 business days
While we do our best to ensure timely delivery, Haloed is not responsible for delays caused by shipping carriers, weather conditions, holidays, or other circumstances beyond our control.
Tracking Your Order
Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update after receiving your shipment confirmation.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Haloed is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your shipping information, please contact us as soon as possible at info@haloed.store. We will do our best to assist before the order ships, but we cannot guarantee modifications once processing has begun.
Damaged or Incorrect Orders
If your order arrives damaged or if you receive the wrong item, please contact us within 14 days of delivery at info@haloed.store.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging
We will review each case individually and work toward an appropriate resolution.
Returns & Refunds
Due to the nature of skincare and personal care products, we are unable to accept returns on opened or used items.
Unused, unopened products in their original condition may be eligible for return within 14 days of delivery. Customers are responsible for return shipping costs unless the return is the result of an error on our part.
Once an approved return is received and inspected, any applicable refund will be issued to the original payment method. Please allow 5–10 business days for your financial institution to process the refund.
Questions?
If you have any questions regarding your order, please contact us at:
Thank you for supporting Haloed.
Glow Like Heaven Touched You.